Terms & Conditions

Vape Trigger Pty Limited

Detailed description of goods and/or services
Vape Trigger is a business in the electronic cigarette industry that sells personal vaporizing devices, e-liquid and accessories.

Delivery Policy

Our delivery policy is subject to the availability of items and receipt of payment, your requests will be processed within 1-2 business days and delivery confirmed by email. We make use of The Courier Guy’s delivery service, all orders use an overnight service as the delivery method.

Per-orders may take 10-30 days and will only be sent out once acquired.

Courier services will operate in and around South Africa only, placing your orders before 13:00 will allow for same day pick-ups.

The Courier Guy -Major Centres which qualify for overnight delivery:

Regional Areas: Generally around 50km outside a main centre will take 2-3 work days for delivery.

Remote Areas: Meaning out of range of regional areas. The Courier Guy has specific days for servicing these areas. Please consult with The Courier Guy if you have any further questions.

Please Note: No orders will be delivered on weekends and public holidays.

Export Restriction

This website and its items are available to South African clients which live in South Africa only.

Cancelation Policy

We do not cancel any orders that have been payed and ordered. If any products are unavailable we will proceed to cancel the order and give our clients store credit.

Return and Refund Policy

The provision of goods and services by Vape Trigger is subject to availability. Although all our merchandise are of  highest quality and factory tested, if you receive a defective product please contact us at support@vapetrigger.co.za within 48 hours after delivery with a video of the items issue so we can visually view and determine if item should be sent back to us on buyers cost. We will investigate and if determined by us as a genuine factory defect you will be sent a new item of the same value, excluding delivery cost. Vape Trigger has a no return policy, by opening the packaging we are unable to resell items.

Certain products carry different warranties and exclusions, for more details please mail us at support@vapetrigger.co.za for specific warranty or defective product return details.

Please note: All e-liquids and accessories have a non-return policy, however we will be happy to assist you in scenarios such as the e-liquid received has past the sell by date. A picture of the sealed bottle and date must be presented one month prier to order, once opened the non-return policy applies. Please note that we don’t supply warranty on certain items including: Electronic mods, Atomizers/Cartomizers and Rechargeable Batteries which are functional devices that may fail or degrade over a period of time, especially if in constant use.

Customer Privacy Policy
Vape Trigger shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment Options Accepted

  • PayFast instant EFT
  • Direct Bank Transfer

Product Liability

Vape Trigger (Pty) Ltd shall not have any Liability and there is no reasonable basis known to Seller for any present or future Proceeding, charge, complaint, claim, or demand against any of them giving rise to any Liability) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any Product sold on this site.

All buyers must ensure they are over 18 years of age, Vape Trigger (Pty) Limited will not be liable for any injury to individuals or property.